When you make a purchase with us at Bunker Boardshops, we want to make sure that you receive the best customer service possible. We pride ourselves on core values including honesty, integrity and service. We try to make online purchasing easy by providing detailed descriptions as well as quality photographs of the merchandise so you know exactly what you’re getting. We do ask that you please allow 3 business days to process your order. Once the order has been processed, it will be shipped. We understand that situations arise and products may need to be returned.
Please review the following Returns and Exchanges Policy to answer any questions you may have and help expedite the process.
All Online Orders are Subject to Product Availability.
It is possible for products to be sold in the physical surf shop as well as the online store on the same day. In the instance that a product is ordered online but is no longer in stock, the customer is entitled to a full refund of their requested order.
Out of stock items may be re-ordered however product prices may change due to manufacturer price increases, sales promotions and shipping charges. Original pricing is not guaranteed on re-ordered products.
Bunker Boardshops will exchange / return any merchandise as long as it has not been worn, washed, ridden or used, and is in its original packaging with all the original tags attached. You may have a full refund as long as the merchandise is returned within 30 days of the original purchase date. The credit card used on the original order will be used for any refunds or exchange price differences. Returns after 60 days will be given store credit. A valid receipt is required for all returns.
Processing Time
We want to get you your board as quickly as possible but we have to make sure your order clears first! Most of our orders are shipped out within 24 hours of ordering; some orders placed in the morning will even ship out same day. In rare cases, delays with order processing can occur, we will do our best to inform you of the delay and advise you on the estimated shipping date.
In Store Pick Up
Please allow 24 hours to process and pull selected items. All items should be picked up at the factory at 3351 Hancock St, San Diego, CA 92110. Please specify in order comments if you wish to pick up the board at the factory.
Other Stuff
We cannot ship surfboards or oversized packages to PO boxes or APOs.
If there is an issue with shipping your product or your order, we will contact you via the email address and/or phone number provided on the billing address.
Bunker Boardshops reserves the right to choose the most appropriate carrier for your online shipments.
Feel free to contact us at orders@bunkerboardshops.com with any questions or comments you might have.
Surfboards may be returned or exchanged, but ONLY under the following conditions:
• 1. The surfboard must NEVER have been ridden, used, waxed or damaged in any way by the customer.
• 2. Customer is responsible for all shipping and custom (if apply) charges to return or exchange the surfboard.
• 3. A $50 restocking fee will be charged for all returned surfboards.
• 4. The surfboard must be returned or exchanged within 10 business days of initial purchase. *We strongly recommend insuring all returned or exchanged orders. We are NOT responsible for returned surfboards that have been damaged or lost in transit.
Defective Merchandise:
We will happily exchange or refund any item found to be defective or incorrect. For these items, we will incur the cost of the return shipping charges.
To obtain a prepaid return label, please email us at orders@bunkerboardshops.com
Important Info:
Please note that we are not responsible for packages damaged or lost in transit or return shipping costs. We highly recommend adding insurance and tracking information to your package through a carrier such as USPS, UPS or FedEx. Please allow 3 business days for us to receive and process your order. Adjustments to credit cards will be made within 2 billing cycles. For questions or comments please email us at: orders@bunkerboardshops.com
We appreciate your business and are happy to provide you with the highest quality product and customer service!
